V2 Gateway Upgrade Kit & Power Adapter Change

Not sure if you received a V1?

  • If you received your gateway October 15th or earlier, you have a V1
  • If you received your gateway between October 15th and November 15th and have an indoor enclosure that looks like this, you have a V1 Gateway:
(The key enclosure difference is the ventilation holes on the sides and bottom)

Claiming your V2 Upgrade Kit

  • If you are eligible for an upgrade kit, you will have received a unique discount code to your email
  • If you did not receive one please check your spam folder first for an email from support@syncrob.it
  • If you cannot locate your email it may be because you did not provide an email with your order. If you believe this is the case please reach out to nick@syncrob.it with your order number
  • Your discount code is good for redeeming only enough kits to upgrade the total gateways ordered. If you placed multiple orders, you will only receive 1 discount code to redeem all your upgrade kits
  • Please add as many upgrade kits as needed to your order, as you will only be able to redeem the discount code once
  • Please use the same email for your order as your original gateway order
  • Enter your unique discount code at checkout to reduce the price to $0

Upgrade Kit Contents:

  • Improved Indoor Enclosure
    — Added ventilation for better thermal performance
  • Improved Heatsink with Integrated fan
    — For substantially better thermal performance
  • Stainless Steel Screws for the outdoor enclosure
    — To improve weather resistance and longevity
  • Improved Stock Antenna
    — More reliable witnessing and performance


  • Installation of the V2 heatsink will require removing the device from the Enclosure, and removing 4 Phillips/cross head screws
  • A detailed installation video will be published prior to receiving the upgrade kit

Obtaining a V2 Upgrade Kit for Aftermarket Purchases

POE Adapters Included with every new V2 Gateway

  • No more wall adapter
  • 1x POE Injector
  • 2x Ethernet cables (up from the 1x previously)




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